Refund policy

You can conveniently return the ordered goods within fourteen (14) days of receipt to the LIKAPAWS online shop. The Customer is responsible for the return shipping costs.

Please reach out to our customer service team at service@likapaws.com, and we will guide you through the return process.

Exchanges and Product Condition

We currently do not offer direct exchanges. In the case of an exchange, we kindly ask you to simply reorder the new size/colour in our online shop at www.likapaws.com.

Products must be returned in their original condition: unworn, free of pet hair, with all tags attached, and in their original packaging. If the returned item is not in resalable condition, it will be sent back to you, and the return shipping cost will be at your own expense.

Please have your dog try on the item indoors, ensuring they are clean and dry.

Refund Policy 

1. If the customer is a consumer, i.e. a natural person who places the order for a purpose that cannot be attributed to his commercial or independent professional activity, he shall be entitled to a right of withdrawal in accordance with the statutory provisions.

2. If the customer as a consumer makes use of his right of withdrawal according to the above paragraph 1, he has to bear the regular costs of the return shipment.

3. In all other respects, the provisions set out in detail in the following cancellation policy shall apply to the right of cancellation.

Right of withdrawal

The customer has the right to withdraw from this contract within fourteen (14) days without giving reasons. The withdrawal period is fourteen days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods.

To exercise the right of withdrawal, the customer must inform service@likapaws.com of his decision to withdraw from this contract by an unequivocal statement. Please prepare the necessary information, including your order details, reason for return, and proof of purchase. Once the return request is approved, we will provide customer with the return shipping address and guidelines.

Please carefully pack the item(s) in their original packaging and ship them to the designated address. We recommend using a trackable shipping method to ensure safe delivery.

Upon receipt and inspection of your returned item(s), we will verify that they meet our return criteria. Once your return is approved, your refund will be processed within 5–10 business days and issued to the original payment method used at checkout.

To comply with the withdrawal period, it shall be sufficient for the Customer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If the Customer exercises their right of withdrawal, LIKAPAWS will reimburse all payments received from the Customer for the relevant order, including applicable taxes. Original shipping costs are non-refundable.

LIKAPAWS may withhold the refund until the returned goods have been received or until the Customer provides evidence that the goods have been returned, whichever occurs first. The time required for the refunded amount to appear in the Customer’s account may vary depending on the processing times of the relevant payment provider or financial institution.

The Customer must return the goods to LIKAPAWS without undue delay and, in any event, no later than fourteen (14) days from the date on which they notified LIKAPAWS of their decision to withdraw from the contract. The deadline is considered met if the Customer sends the goods before the fourteen-day period has expired.

The Customer is responsible for the direct costs of returning the goods.

The Customer is only responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to certain distance sales contracts, including:

• goods made to the Customer’s specifications or clearly personalised to meet individual requirements;

• goods that, due to their nature, are unsuitable for return, liable to deteriorate rapidly, or have passed their expiry date; and

• sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, including dog whistles or similar products where applicable.
  
  

Quality Issue

If you receive an item with a quality issue, please contact us at service@likapaws.com within seven (7) days of receiving your order.

Please include your order number or proof of purchase, together with clear photos showing the issue. We may request additional information where reasonably necessary to assess the claim.

Where a quality issue is confirmed, LIKAPAWS will provide an appropriate remedy in accordance with applicable consumer protection laws.

LIKAPAWS reserves the right to reject claims where the issue is determined to result from normal wear and tear, improper use, accidental damage, failure to follow care instructions, or where the returned item does not otherwise meet the applicable return requirements.